Privacy Policy

At Lotto Quebec Casino (hereinafter referred to as "we", "us" or "our"), we value your trust in us and recognize that protecting your privacy is a top priority. This policy outlines how we collect, use, disclose, transfer and store personal data collected through our website, online services, mobile applications, social media platforms, customer service interactions, sweepstakes, contests, surveys, and any other interactive features or communications (collectively referred to as "Services").

Collection of Personal Data

We may collect various types of personal data from you directly or indirectly, including but not limited to:

• Name
• Email address
• Username and password for account access
• Physical location and IP address
• Device information and operating system details
• Browser type and usage history

This data is used to create an online profile, facilitate the creation of a user account, enable secure login, provide Services tailored to your preferences, improve site navigation, monitor and analyze website traffic and performance metrics.

Usage and Disclosure of Personal Data

We may share personal data with third-party vendors that help us operate our services. These companies are contractually obligated not to use or disclose personally identifiable information for any purpose other than providing the required Services or as described in this policy. We may also collect, store and analyze non-personally identifying aggregated anonymous data.

Security Measures

We have implemented a range of technical measures designed to prevent unauthorized access, disclosure, modification, or destruction of your personal data:

• Secure Socket Layer (SSL) encryption
• Firewalls
• Access control lists for employees with authorized privileges
• Periodic security audits and penetration testing

Rights Under the General Data Protection Regulation

As our users located within European Economic Area ("EEA"), you have specific rights under GDPR, including but not limited to:

• Right of access: Obtain confirmation as to whether your personal data is being processed by us.
• Right of rectification: Have inaccurate or incomplete information corrected or updated.
• Right of erasure: Request deletion of your account and related records if no legitimate reason remains for processing this data.

Cross-Border Data Transfers

Personal data collected may be transferred, stored and processed in the United States and other countries where we operate. Your use of our Services acknowledges that personal data will be subject to applicable laws outside EEA jurisdictions.

Children's Privacy

Our Services are intended solely for individuals aged 18 or older. We do not knowingly collect information from children under this age unless parental consent is obtained first.

Cookies and Tracking Tools

We may use small pieces of code called cookies, browser data, or similar technologies to help us analyze site traffic, tailor user experience, or provide Services with embedded functionality. If you prefer blocking tracking tools, please update your web browser settings accordingly.

Your Choices

You have the right to withdraw consent for processing personal information at any time by sending a message to our customer support team via email or postal mail as outlined below.

If we make significant changes to this Privacy Policy in relation to data collection, usage, and sharing practices, we will provide a clear notice on website updates. We may also notify you personally through various communication channels (email, in-app notifications) about any material amendments.

Questions and Concerns

We encourage direct dialogue with our Support Team regarding any questions or concerns related to this Privacy Policy:

• Email
• Postal Mail

You can manage your account settings on the website. Please note that not all Services may be available in English, so availability of customer service options depends on language and jurisdiction.

Data Retention

Your data will be retained for as long as we continue to offer Services or until such time you request its deletion in accordance with GDPR standards mentioned above. If we collect information from children under the age of 18 (if permitted by law), retention is limited until they reach adulthood unless parental consent has been given.

By providing us your personal data, you agree that it may be used for the purposes outlined in this policy.